Laurie Shipley Design, LLC Privacy Policy

If you have any questions regarding how our policies relate to the collection of your data, please use the contact information below:

Laurie Shipley Design, LLC

Email: help@laurieshipley.com

Mailing address: PO Box 12084, Research Triangle Park, Durham, NC 27709

For website visitors

Our website collects personal data when you visit this website, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

This data is needed to run this website, and to protect and improve its platform and service. The data collected is analyzed in a depersonalized form.

This information may also include details about your use of this website, including:

• Clicks, internal links, page visits, scrolling, searches, and timestamps

We share this information with our website analytics provider to learn about site traffic and activity, improve our website, and serve you more relevant, personalized content.

Visitor data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

• Billing and shipping address

• Details relating to your purchase

• Email address

• Name

• Phone number

We share this information with our secure online store hosting provider so that they can provide website services to us.

As you go through checkout, this website may auto-complete your shipping and billing address by sharing what you type with the Google Places API (a service that returns information about places and geographical locations using HTTP requests) and returning suggestions to you to improve your checkout experience.

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

• Billing and shipping address(es)

• Details about your orders

• Email address

• Name

• Phone number

We share this information with our website hosting provider so they can provide website services to us.

For Paid Membership Subscribers

When you purchase a membership subscription on this website, we collect personal information from you to enable your member areas access. We may collect information like your:

• Billing and shipping address

• Details relating to your subscription

• Email address

• Name

• Phone number

We share this information with our website hosting provider so that they can provide exclusive member area hosting services to us.

Consultations

When you schedule a consultation or mentoring appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

• Name

• Email address

• Phone number

• Details relating to your appointment

• Files you upload

We share this information with our scheduling service provider so that they can provide online booking services to us.

For use of blog comments

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

• Your name (which will be displayed as part of your posted comment)

• Your email address (optional, to let you know if someone replies to your comment)

• Your website URL (optional)

This website may include “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

• Information about your browser, network and device

• Details about the web page or content you shared or proposed to share

• Your IP address

The company reserves the right to remove any guest comment at its sole discretion.

Contact form block submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with our website hosting provider and email service provider so that they can provide website and communication services to us.

Abandoned cart emails

Website users may receive an automated email within 24 hours after you abandon your shopping cart if the following occurs:

• You enter your email address at checkout or are logged into your customer account

• You add a product that is in stock to your shopping cart

• You close your browser or leave our website without completing your purchase

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Abandoned cart postcards

Website users may receive physical postcards in the mail if any of the following occurs:

• You abandon your shopping cart

• You enter your email address at checkout or are logged into your customer account

• You add a product that is in stock to your shopping cart

• You close your browser or leave this website without completing your purchase

• Or, you sign up for a class, webinar, or service provided by the company

We utilize a white glove service provider that produces and delivers physical postcards to our customers without disclosing the user’s physical mailing addresses to us.

In accordance with the European Union’s General Data Protection Regulation (the “GDPR”), email subscribers within the EU will not receive physical postcards unless explicitly opting in to receive them.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve created a customer account

• Your customer account password has been reset or updated

• You’ve made a purchase

• Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with our website hosting provider so they can send these emails to you on our behalf.

Marketing emails

When you opt-in to marketing emails by submitting your email address into a subscription form, pop-up, or page on our website, you agree to receive marketing communications from Laurie Shipley Design, LLC. Throughout the duration of your email subscription, we may ask you to submit personal details like:

• Your first and last name

• Your country or state of residence

• Your subscriber preferences

• Your birthdate (for goodies!)

We may ask you to voluntarily submit additional information on a case-by-case basis.

Our marketing emails are sent from a secure authenticated domain. DomainKeys Identified Mail (DKIM) authentication is a sender identification tool that protects email senders and their recipients from spam, forgery, and phishing.

You may unsubscribe at any time by clicking the ‘Unsubscribe’ link at the footer of any email. Our email service provider may ask you to confirm your request by entering your email address into a field on the unsubscribe page.

Double opt-in emails

To protect your privacy, we have enabled a double opt-in process when you subscribe to marketing emails. When you submit a request to subscribe via our forms, pop-ups, or website pages, we will automatically send you a confirmation email asking you to click a button to confirm your subscription. This ensures you only receive the marketing emails you want and prevents someone else from submitting your personal information into our database without your knowledge.

Only users who confirm their subscription will be successfully added to our marketing email list.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

• Information about your browser, network, or device

• Information about this site and the page you’re viewing on it

• Your IP address

Third-party providers

Laurie Shipley Design, LLC utilizes some third-party providers to ensure website or marketing service functionality.

• If you make a purchase on our site, we may use secure, encrypted third-party processing sites like Stripe, PayPal, Apple Pay, Afterpay, or Novo. In this case, they will be collecting—and will have access to—your personal information necessary to process the secure payment.

• Through our email service provider, you may have the option to use our ‘forward to a friend’ feature. In this case, you will provide your friend’s email address and we will send a copy of the email to their inbox. If you do not wish to provide your friend’s email, you may forward the email through your inbox service provider, such as Gmail.

• We may use third-party providers such as Zoom, Loom, or Demio to allow us to provide video conferencing for events, consultations, or webinars. If you sign-up to attend these services, your email address and name may be shared only in order to allow you to register for the event.

• Like many companies, we may utilize third-party vendors (like Google) to create personalized advertising on social media and across the web based on behavior or interest data to provide more relevant ad content.

  • You can set preferences for how Google advertises to you using the Google ‘My Ad Center’, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

• We may use analytics tools that work in conjunction with our website and/or cookies to provide relevant analytics data in the form of:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

  • Clicks, internal links, pages visited, scrolling, and/or searches

External websites and affiliates

We may share links to external web pages that are or are not affiliated with the company. We are not responsible for the way these shared pages handle your personal information and encourage you to read their policies in full.

Contests and sweepstakes

We may operate contests, sweepstakes, or other “giveaways” through our site, which may require registration on our site or through our social media channels in order to enter. Your personal information may be used by us to contact you for winner notification, prize delivery confirmation, or other promotional purposes. Your entry may also result in your being added to our marketing lists. If you win a giveaway, your acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your personal information on our site or elsewhere, such as on a winner’s page.

We will never ask for a credit card or payment information in conjunction with a giveaway.

User rights

Data protection laws provide users with certain rights over how their personal data is used by companies. If you have questions or would like your data removed from our system at any time,

• Log into your account on laurieshipley.com and delete your data

• Unsubscribe from our emails at the footer of any email

• Update your user preferences at the footer of any email

• Block the use of cookies by not acknowledging the cookie banner on our website

• Email the company at help@laurieshipley.com to have your data removed or to ask questions about how we process your data

We take the careful storage of your data seriously. We aim to honor any request to remove your data from our database immediately but reserve the right to remove your data within 14 days of the request.

Laurie Shipley Design, LLC implements security measures designed to protect your information from unauthorized access. We protect information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by a breach of such firewalls and secure server software. By using our service, you acknowledge that you understand and agree to assume these risks.

Laurie Shipley Design, LLC Cookie Policy

Like all websites, Laurie Shipley Design, LLC (https://www.laurieshipley.com) uses cookies and similar technologies, which are small files or pieces of text that download to a device’s browser when a visitor accesses a website or app.

We use two types of cookies:

Functional and required cookies are always used, which allow our website hosting platform to securely serve this website to you. Additionally, necessary cookies allow visitors to navigate and use key features on our website. For example, functional and required cookies help these features work:

• Visitors can create accounts on our site where they'll securely save payment methods, shipping addresses, shopping carts, and online order information

• Clicking the Checkout button opens the checkout page, which is protected by SSL to keep your credit card data safe and secure

Analytics and performance cookies are used on this website only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data to help us improve our website and to serve you more relevant, personalized content.

Check your cookies

For the most common browsers, you can:

• Review which cookies are active in your browser’s settings.

• Clear cookies from your browser or device, either globally or from a specific website.

• You can set preferences for how Google advertises to you using the Google ‘My Ad Center’, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

The terms below refer specifically to the Cancellation Policy for consultations. Please read them carefully:

• Cancellations made 48 hours or more in advance receive a 100% refund.

• Cancellations made less than 48 hours in advance receive a 50% refund.

• Failing to show up within 10 minutes of the scheduled consultation time is considered a ‘no show’. Refunds are not issued for no-shows.

At the company’s discretion, and in the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

Cancellation policies for all other email and design services will be clearly defined within each client’s contract agreement.